RetailEdge Software Enhanced Support Plan (SMP - Gold)
Our Gold level is for customers who are interested in receiving on-going technical support AND the lastest software updates as they are released.
Gold Level includes the Enhanced Technical Support Plan and the Software Maintenance Plan (SMP) . Gold Level is only $45/month/location and provides an affordable way to ensure you to keep your business up and running if something goes wrong. This is a good option for businesses who want to have technical support after the initial 90 days of free technical support and who want to have the insurance of being able to receive sales related emergency technical support nights and weekends.
The SMP is a great program and for only $5.00/workstation/month:
- Allows us to continually improve the program and distribute these improvements out to our customers in a timely fashion.
- Allows our customers to benefit from new features immediately instead of having to wait for years for an update.
- Allows our customers to participate in the software maintenance process by providing suggestions.
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